FREQUENT QUESTIONS
In which countries can you buy online at CORTEIBERICA.ES?
You can buy any product from the online store of CORTE IBERICA from anywhere in the world, but remember that we will only send it to an address in Spain, EXCLUDING the Balearic Islands, Canary Islands, Ceuta and Melilla.
Is it possible to receive information in my email with the latest news and offers of CORTE IBERICA?
Sí. Simplemente accediendo a “Suscríbase a nuestro boletín” y cumplimentando el campo de correo recibirá información sobre los últimos productos, campañas especiales, ofertas y noticias de nuestra web.
Can I unsubscribe from the CORTE IBERICA Newsletter?
Yes, in the same Bulletin you will receive in your email you will find a link with the caption "Unsubscribe".
How do I recover my forgotten password?
If you have forgotten your password, you can recover it in the "Account" section and after following the indicated steps you will receive an email with your new password.
How can I make sure I have made my purchase correctly?
Once you have placed your order, you will receive a confirmation email in the email account that you used for the purchase. In the case where you have selected the payment by bank transfer, you will receive an additional email indicating the account number and the reference you must indicate when making the payment. If you do not pay the bank transfer within the next 4 business days, CORTE IBERICA will understand that you do not want to continue with the purchase. If you did not receive it, I got in touch with our Customer Service Department through
corteiberica@corteiberica.es or by phone +34 637 84 37 93 Remember that our Customer Service hours are from Monday to Friday from 07:00 to 15:00.
How to know in what state my order is?
You can see the updated status of your order in real time. To do this, access the "orders placed" section of your account.
Can I cancel my order?
If the order has been processed, you can not cancel it. You must return it, in another Frequently Asked Question we indicate how to do it.
What should I do if I receive a defective item?
When the transport company gives you the order we suggest that before signing the delivery note carefully check the state in which the package is located. Check that there are no spots, signs of breakage, or beating, as well as any other anomaly that may indicate that the product does not arrive in correct conditions.
If during this visual inspection you detect something of the aforementioned, you must proceed to reject the merchandise, indicating on the delivery note "return for product in bad condition". From that moment CORTE IBERICA will process this incident and will send you the merchandise again without any cost to you.
In the event that you, at the time of inspection of the merchandise, will not detect any problem, and it is at the moment you open the box, when you are aware that the product has suffered any damage, you should contact CORTE IBERICA within a period not exceeding 24 hours from when you received the merchandise.
Therefore, be sure to inspect the merchandise within 24 hours after receiving it and immediately report any incident by telephone on +34 637 843793 or by mail at the email corteiberica@corteiberica.es If, after 24 hours from the date you sign the delivery note, you do not report any incident, it will be understood that you are satisfied with the delivery; unable to make any subsequent claim after this period.
We remind you of our customer service hours: Monday to Friday from 07:00 to 15:00.
What should I do if I receive an incorrect item?
Communicate by calling directly on the phone +34 637 84 37 93 or via mail at the email corteiberica@corteiberica.es
We remind you of our customer service hours: Monday to Friday from 07:00 to 15:00.
Can I return an order for specific reasons?
To make an unjustified return, simply because you have changed your mind, from CORTE IBERICA we will do our best to make the process as quick and comfortable as possible for you, for this you must take these issues into account, you will have 5 business days to do so, counting from the date of receipt of the merchandise.
Shipping costs are not refundable. The collection costs will be paid by the customer (equivalent to the amount of the shipment that corresponds to the type of product purchased and the destination sent).
To make said return, the product must be in perfect condition and in its original packaging. Once the merchandise has been received in our warehouses, and after checking the status of the product, the amount will be refunded by bank transfer to the account you indicate.
Contact us by calling directly on the phone +34 637 84 37 93, or via mail at the email corteiberica@corteiberica.es
We remind you of our customer service hours: Monday to Friday from 7 a.m. to 2:00 p.m.
PAYMENT METHODS
What means of payment are available to make my purchase?
- PayPal: Through PayPal, the international leader in online payments, you can pay for your purchase securely.
- Wire transfer: You will have 4 business days to pay the amount of your purchase in the bank account provided by CORTE IBERICA through the order confirmation email. When making the payment of the bank transfer you must indicate the reference of the order.
SHIPPING
Where I can get my order?
You will receive the order at the delivery address that you indicated when you placed your order.
Can the delivery country be different from the purchase country?
Yes, you can buy from Germany, and that the delivery address is in Spain.
How I can track the status of my order?
Through "my account" in "Order History" you can see the status of all your orders. If you are not registered, click on the "Order information" link in the confirmation email to follow up.
RETURN
What should I do to make a return?
In order for your shopping experience to be fully satisfactory, we indicate how you should proceed to receive the merchandise.
In the first place, and before signing the delivery note of the transport agency, you should carefully check the state in which the box is located at the moment in which it is delivered. Check that there are no spots, signs of breakage, or beating, as well as any other anomaly that may indicate that the product does not arrive in correct conditions.
If during this visual inspection you detect something of the aforementioned, you must proceed to reject the merchandise, indicating on the delivery note return for product in poor condition. From that moment CORTE IBERICA will process this incident and will send you the merchandise again without any cost to you.
In the event that you, at the time of inspection of the merchandise, will not detect any problem, and it is at the moment you open the box, when you are aware that the product has suffered any damage, you should contact CORTE IBERICA within a period not exceeding 24 hours from when you received the merchandise.
If, after 24 hours from the date you sign the delivery note, you do not report any incident, it will be understood that you are satisfied with the delivery; unable to make any subsequent claim after this period.
Therefore, be sure to inspect the merchandise within 24 hours of receipt and immediately report any incident by telephone on +34 637843793, or via email at the email corteiberica@corteiberica.es.
For any questions during the purchase you can call directly to the phone +34 637843793 in the hours of 7 to 15 hours from Monday to Friday. You can also send an email to corteiberica@corteiberica.es.
CORTE IBERICA.com reserves the right to refuse returns communicated or sent outside the deadline (24 hours from the delivery of the order), or products that are not in the same conditions in which they were received.
What deadline can I make any return?
You must contact CORTE IBERICA within 24 hours of receiving the order by telephone at +34 637843793, or by mail at the email corteiberica@corteiberica.es
If, after 24 hours from the date you sign the delivery note, you do not report any incident, it will be understood that you are satisfied with the delivery; unable to make any subsequent claim after this period.
CORTE IBERICA.ES reserves the right to refuse returns communicated or sent outside the deadline (24 hours from the delivery of the order), or products that are not in the same conditions in which they were received.
What should I do if I receive a damaged product?
In the event that you, at the time of inspection of the merchandise, will not detect any problem, and it is at the moment you open the box, when you are aware that the product has suffered any damage, you should contact CORTE IBERICA within a period not exceeding 24 hours from when you received the merchandise.
If, after 24 hours from the date you sign the delivery note, you do not report any incident, it will be understood that you are satisfied with the delivery; unable to make any subsequent claim after this period.
Therefore, be sure to inspect the merchandise within 24 hours of receipt and immediately report any incident by telephone on +34 637843793 or by mail at the email corteiberica@corteiberica.es
CORTE IBERCA.ES reserves the right to refuse returns communicated or sent outside the deadline (24 hours from the delivery of the order), or products that are not in the same conditions in which they were received.
Can I return an order without a justified reason?
Yes, to make an unjustified return, simply because you have changed your mind, from CORTE IBERICA we will do everything possible to make the process as quick and comfortable as possible for you, for this you must take into account these issues, you will have 2 business days to do so, counting from the date of receipt of the merchandise.
Shipping costs are not refundable. The collection costs will be paid by the customer (equivalent to the amount of the shipment that corresponds to the type of product purchased and the destination sent).
To make said return, the product must be in perfect condition and in its original packaging. Once the merchandise has been received in our warehouses, and after checking the status of the product, the amount will be refunded by bank transfer to the account you indicate.
For any questions during the purchase you can call directly to the phone +34 637843793 in the hours of 7 to 15 hours from Monday to Friday. You can also send an email to corteiberica@corteiberica.es
CORTEIBERICA.ES reserves the right to refuse returns communicated or sent outside the deadline (24 hours from the delivery of the order), or products that are not in the same conditions in which they were received.
Do I have to pay something for my return?
Shipping costs are not refundable. The collection costs will be paid by the customer (equivalent to the amount of the shipment corresponding to the type of product purchased and the destination sent) as well as the expenses derived.
CORTEIBERICA.ES reserves the right to refuse returns communicated or sent outside the deadline (24 hours from the delivery of the order), or products that are not in the same conditions in which they were received.
How will I receive my refund?
By bank transfer to the account number that you have indicated to us.
CORTE IBERICA.com reserves the right to refuse returns communicated or sent outside the deadline (24 hours from the delivery of the order), or products that are not in the same conditions in which they were received.
How should I do if the amount of my refund is incorrect?
You can call directly on +34 637843793, between the hours of 7 a.m. to 3 p.m., Monday through Friday. You can also send an email to corteiberica@corteiberica.es and we will solve the problem as soon as possible.
CORTEIBERICA.ES reserves the right to refuse returns communicated or sent outside the deadline (24 hours from the delivery of the order), or products that are not in the same conditions in which they were received.